Customer Support / Office Manager

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Customer Support / Office Manager

Candidate wanted for February 2019


Are you a confident and proactive organizer? Do you get excited from being first point of contact for customers and employees? Are you a perfectionist and do you thrive on combining project-based administration with ad-hoc questions and the overall overview of the office facilities? Do you see yourself giving your clients a great, positive experience with your friendly and excellent communication skills? If the answer is yes, then you are the one we are looking for.

FULL-TIME · DELFT

What We Do

Somnox realizes dreams. Our Sleep Robot ensures that people with sleep problems will fall asleep more easily and thus lead a more enjoyable and healthier life. Our first step in our fight against insomnia started last year through a successful Kickstarter campaign with global reach. Now it’s finally time to deliver our Sleep Robots to consumers all over the world. And for that, we need you!

Job Responsibilities

We are looking for a professional with the ambition to work in a high performance organization. Somebody with the ability to support and take care of several administrative, customer support and organizational and responsibilities in a growing and fast paced company. 

What you will be doing:

Office Manager - 40%

  • Scheduling meetings and rooms;
  • Maintaining the quality of the office look and feel (and directing colleagues in this);
  • Managing the planning of our hand samples/prototypes (schedule which prototypes are where/who);
  • Organizing informal activities to improve company culture;
  • Managing Logistics tasks of different departments;
  • Contribute in HR tasks (communicating with applicants, asking for resumes, job interviews).


Customer Support - 60%

  • Maximize user satisfaction and efficiency of our service;
  • Managing and organizing our Livechat, Support Phone and Support Inbox;
  • Proactively contribute to improvement possibilities of our Customer Service;
  • Handling possible returns of our product.


This Is You:

  • Degree in administration (e.g. business administration);
  • Fluent in written and spoken Dutch and English;
  • Dynamic and able to operate in a fast-paced environment;
  • Outgoing, flexible, confident and likes to talk to people;
  • Knowledge of administration systems (e.g. financial administration systems);
  • Strong communication skills, and empathic towards the needs of others;
  • And of course you need to share our vision, bringing the world better sleep naturally with the help of soft robotic companions. :)


What can Somnox offer you?

  • Work in one of the most innovative startups in the Netherlands
  • Competitive salary;
  • A dream team; where learning and growth are central;
  • The opportunity to take responsibility and accelerate your growth;
  • Monthly team outings / activities;
  • A free, awesome lunch 5 days a week;
  • Joining the adventure, stopping insomnia and having a lot of fun on the way.


Are you the Customer Service / Office talent that we’re looking for? Contact us if you want to help us stop insomnia and take our customer experience to the next level.